We regret any errors and appreciate you calling them to our attention.
Backorders over 90 days will be cancelled unless you have instructed us otherwise.Backorders will be cancelled on international orders.Backorders less than $20.00 may be cancelled by us.If you do not want any product backordered, please let us know at the time the order is placed.Backorders will be shipped as soon as the product is available.We hate backorders too! We do everything we can to eliminate them, but sometimes our efforts may not be enough. This warranty is not extended to items of limited life expectancy such as leak light lamps. If a product is found to be defective within the warranty period due to manufacturing defects, it will be repaired or replaced, at our discretion, at no charge, provided the product is returned to us freight prepaid.
Most other tools are warranted by the manufacturer to be free from manufacturing defects for a period of one year. Just return the defective tool to us and we’ll repair or replace it free of charge. Smith brand tools are guaranteed for life against breakage or defects. You may not return only the portion that does not meet your specifications. When dealing with natural products such as pads and cork, you must accept or reject the entire order.Refund amount will be for the price paid for the item only and will not include any freight charge. We must receive the item within 30 days of the invoice date. The product must be in original “as sold” condition returned freight prepaid. We will not refund any return until we have received the product. If you are not fully satisfied with any of our products, you may return the item for a refund of the purchase amount.Contact us if there are any difficulties. If you have been a net 30 customer, you should be able to order with this payment method on the website.
We are not applying open account status for new clients.Open account customers that abuse this privilege will be restored to COD status without notification.
Invoices not paid on time will incur a finance charge of 1-½% per month (18% annual) plus any collection fees.
We require a copy of a valid business license in order to be eligible for dealer pricing.
Dealer pricing can be viewed by logging in with the password linked to your account.